FatCow Hosting Review: Should I Go With This Web Hosting Company?
Fatcow is one of the web hosting service companies that has been in the market for the longest time. The company has offered its services to a variety of customers since it was founded. This has given the company encounters with different customers and face competition from different companies. The fact that the company is still one of the best proves that it has satisfied the needs of its customers.
- Cheap pricing plans
- Free domain names and transfers
- Money-back guarantee
- Multiple website tools
- Inconsistent Uptime
- Very slow loading time (sometimes)
- Backups are not free
- Security features are expensive.
FatCow was started in 1998 by Jackie Fewell to provide reliable hosting services to customers with small and medium-sized businesses. The Endurance International Group, also known as the EIG, manages the FatCow Company. FatCow has to compete with the companies that are managed by EIG since they are also among the best. It has to try and outdo the services offered by these companies.
FatCow has been known to provide services and hosting plans that are not only valuable but also simple and easy to use. This means that they also consider the new customers who are getting online for the first time. The company is known to be a green web host because it powers its offices and data centers using wind energy. The company has two data centers that are located in the MA area and Boston. The two data centers have numerous servers, which helps in enhancing the page loading speeds for customers using the sites it hosts.
FatCow Hosting Plans and Pricing
FatCow has four web hosting plans. The hosting plans are unique, and all of them come with a free domain and $100 worth of ad credits for Google and Bing. They also have excellent features. The following are the four web hosting plans for FatCow.
- Shared Web Hosting Plan
- WordPress Web Hosting Plan
- VPS Web Hosting Plan
- Dedicated Web Hosting Plan
1. Shared Web Hosting Plan
The Shared Web Hosting Plan is a plan that hosts the Original FatCow Plan. The plan comes with unlimited domains, unlimited email accounts, bandwidth, and disk storage. With the Original FatCow Plan, you can share server spaces with other websites since it is a Shared Web Hosting Plan.
This Shared Web Hosting Plan also comes with other features like spam filtering, daily server backups, PayPal Shopping Integration, FTP access, MySQL support, website builder, domain name,money-back guarantee, and email newsletter tool.
2. WordPress Web Hosting Plan
The other web hosting pan for FatCow is the WordPress Web Hosting Plan. The plan consists of two different plans, namely WP Starter Plan and WP Essentials Plan.
- WP Starter Plan
This plan costs a little bit more expensive than the Original FatCow Web Hosting Plan. It has a control panel that has been customized, making it easy for customers to find WP features plus themes and plugins that have been pre-installed. The plan does not come with additional security features, support features, or speed features, but it is cheaper than the regular plans.
- WP Essentials
The WP Essentials Web Hosting Plan costs twice the price of the Shared Original FatCow Plan. The plan also comes with pre-installed WordPress, plugins, and themes. Customers on this plan get additional features for fast speeds(SSD-based infrastructure), security(SiteLock), and support (Personalised WP Expert support).
The two plans that fall under the WordPress Web Hosting Plan become more affordable when you reach the introductory time.
3. VPS Web Hosting Plan
The Virtual Private Server Web Hosting Plan is also another hosting plan for FatCow customers. The plan is for customers who have a grown website. This is why the customers using the Shared Web Hosting Plan are encouraged to get this plan after the plan has outgrown. The plan also has other options that differ from each other depending on the number of the CPI cores, storage capacity, bandwidth size, and RAM. These options include a Basic Plan, Business Plan, and Optimum Plan. These plans range from $19.99 to $ 79.99 per month.
4. Dedicated Web Hosting Plan
The FatCow Dedicated Web Hosting Plan is a plan for the customers who wish to have the entire server to themselves. The plan helps customers to manage everything from the servers comfortably. The plan is also meant for the people who have sites that are large and have heavy traffic. The Dedicated Web Hosting Plan has 3 options for its customers. The options are Startup Plan, Professional Plan, and Enterprise plan.
The three options have different CPU cores, bandwidth size, RAM, and storage capacity.
FatCow has an average uptime of 99.86%. Like most of the web hosting companies that are managed by the Endurance International Group, its uptime is not consistent. There are times when the company delivers excellent uptime, but there are also times when the uptime is very poor. This is one of the issues that the company should try to improve so that they can offer better services to their customers. The following is the average uptime for the last 12 months.
- March 2020 average uptime: 99.96%
- February 2020 average uptime: 99.93%
- January 2020 average uptime: 99.95%
- December 2019 average uptime: 99.87%
- November 2019 average uptime: 99.90%
- October 2019 average uptime: 99.95%
- September 2019 average uptime: 99.96%
- August 2019 average uptime: 99.96%
- July 2019 average uptime: 99.89%
- June 2019 average uptime: 99.98%
- May 2019 average uptime: 99.93%
- April 2019 average uptime: 99.92%
Page loading speed
The speed at which you can load a page on your website is very crucial for your business. For quite sometimes the average page loading speed for this company has been at 1,166m. This speed is somehow slow, and hence customers experience so many problems. The slow page loading speed is a challenge for customers who own commercial websites.
The company offers reliable and excellent customer support. FatCow is one of the hosting service providers who value their customers so much. They have a customer support team that is submitted to offering the services that are required by the customers. The customer support team operates 24/7. This means that you can also contact them even on the weekends. The main ways in which you can contact the group are by calling, emailing, and live chats. The company also has knowledge base support for the customers who do not have to contact the customer support team.
Pros of FatCow
- FatCow has a reliable customer support
One of the things that you need to think about before selecting a web hosting company is the kind of customer support that you get. You must be in a position to choose a company that can offer you a reliable assistance. This is one of the things you will never lack when you are a customer in this company. The company has a customer support team that is dedicated to offering the customers the services that they need. They know how to handle customers, and hence you will always be satisfied with the services you get.
The support staff operates all the time. In case you require any help at any time of the night or day, you will get it. All you will have to do is to contact them by email, live chats, or calls. When you need answers to some obvious questions, the knowledge base will provide you with the answers that you need.
FatCow knowledge base
- Its pricing is sincere
Most of the web hosting companies and especially those that are managed by the Endurance International Group, have misleading pricing. The companies only want to attract customers but luring them in the future. The low prices that are advertised by the FatCow company are the exact prices that you pay for the web hosting services that you get. This is because they have an honest pricing system. The company does not use tricks to attract customers. They also do not exploit their customers when renewal time reaches.
- The company offers free domain names and site transfers
In case you have accounts that are hosted in other places, the company will help you to transfer the websites to FatCow without charging you.most of the companies will not allow customers to transfer their sites while others will charge you for the transfers. For the starters, when you finish signing up, you are given free domain names.
- It has a money-back guarantee
Like most of the web hosting service providers, FatCow also has a money-back guarantee. The company refunds money to the customers who are not satisfied with the services that they offer. The refund takes place within 30 days after signing up. However, FatCow only has the 30-day money-back guarantee for the customers who had funded their accounts using Credit Cards. In case you used PayPal, the company does not refund you the money.
- It has multiple website builder tools
The company also has different tools that the customers can use when building their sites. Customers using HTML websites have a website builder they can use. This also applies to the customers using scripts like WordPress and Joomla.
- The web host is eco-friendly
The data centers and offices for the FatCow Web Hosting Company are powered by wind energy. The fact that the company uses renewable energy makes them eco-friendly. The company has also claimed to prevent the production of carbon dioxide to the environment.
- Its web icons are free
Web icons help customers to boost the design of their websites. Some of the website hosting service providers sell these icons to their customers. FatCow offers these icons at no charge for their customers.
Cons of FatCow
- Its uptime is inconsistent
One of the drawbacks of FatCow is that it never delivers consistent uptime to its customers. Its average uptime is 99.86%, which is below the standard industry uptime. There are times when the uptime is excellent, while at times, it is imperfect. The customers cannot be sure of when the company can deliver excellent uptime.
- The page loading speed is poor.
Just like the name suggests, the loading speed of the company is like a fat cow walking. It cannot walk at a fast pace. The company has a very slow loading speed, which makes most of the customers to have losses on their sales. This is one of the problems that most of the customers experience when they join companies that are managed by EIG.
- Its backups are not free.
When you are working on your websites, you will require regular changes and updates in your sites. Most of the companies will offer their customers free backups, but FatCow annually charges its customers $16.95 for backups. The only good thing with the backups is that you can also have daily backups.
- Additional security features are expensive.
FatCow has very excellent security features to protect the websites for its customers. Some of these extra security features include SiteLock, which prevents your site from any attacks. Every customer will require these security features to make sure that they are running safe websites. FatCow charges its customers for the Fix plan and Prevent plans under the SiteLock security features.
FatCow Renewal Rates
The initial pricing is quite different from the FatCow renewal rates. The initial pricing only exists for new customers. The initial pricing is only valid for the term that you pay initially. When the initial term ends, you will have to pay for renewal rates to become a regular customer. Most of the customers pay for the most extended initial terms so that they can enjoy the initial pricing, which is lower than the renewal rates.
FatCow also has a money-back guarantee to the customers who are not content with the services that they get. The hosting money is refunded when the customer cancels the hosting plan they had chosen before 30 from when they opened the accounts. The $15 domain fees paid are not refundable. The company also refunds money to the customers who used Credit Cards to fund their accounts. This limits the customers who used PayPal.
Easy one-click applications
FatCow provides one-click installations to some of the apps. This means that there is a limitation to the applications that you can install. The apps must be found in WordPress and the MOJO marketplace.
Do we recommend FatCow
FatCow is one of the best web hosting service providers that you should use. The company is recommendable since the company offers excellent customer support, has affordable hosting plans, has various security, and is one of the few companies with honest pricing for its hosting plans.